
Having had to look at, understand and modify software code written by other people, the wisdom of this story instantly struck me.

Tom's Blog on Life and Livingness

Having had to look at, understand and modify software code written by other people, the wisdom of this story instantly struck me.
A lesson in productivity, or lack of it
This is how people fail, organisations wither and die and civilizations vanish from view. The individuals are not able to quickly and efficiently perform the functions of their job thus wasting their own time, the time of their colleagues and customers and thus take too long to produce a product and lose business.
When you register a domain name you have a choice of which Registrar to use.
I have used TPP Wholesale to register Australian domain names and GoDaddy for my .com domains. I will no longer.
Nearly 50 days ago I submitted a support request to TPP as I needed to change details on one of my Australian domains.
Twice I received an email saying they acknowledge receipt of my request, apologised for the delay and will get back to me.
Instead of supplying the answer to my request R at TPP asked to confirm if it was still required.
“Hi Thomas,
I was reviewing the last ticket that you have submitted handled by the previous support representative. It seems that this was left on pending status. Our Apologies.
Given the delay, can you confirm if this issue has been resolved yet? If not, kindly provide details of your concern. In the meantime, I will set the ticket to waiting for response status, if there are any further outstanding issues please do reply and I will be attending to your enquiry.
Again, we sincerely apologise for any inconvenience.
Kind regards,
R”
I replied,
“G’day R,
You may tell your supervisor that taking 47 days to respond (not resolve, merely respond for additional data) to my support request was the single worst support incident I have experienced in my entire 73 years. It has caused me to make the decision to move my business elsewhere.
Please provide the necessary information to migrate my 6 domain names currently registered with you to another registrar.”
R replied, “The delay was due to our customer service department undergoing a transition, which unfortunately affected our response times. We understand how important timely support is, and we regret that this situation impacted your experience. Please be assured that we are already addressing the issue and improving our processes to ensure faster responses moving forward.
We understand if you would like to proceed transfer your domains to another registrar. The domain transfer will begin with your new registrar by supplying them with your domain transfer password (EPP, auth-code or domain password). Once the transfer has been initiated by the new registrar, a notification will be sent to the registrant contact email address which the registrant needs to confirm the transfer.”
without providing the EPP necessary to do so. I responded.
“G’day R,
I am going to be very honest and very blunt. You will shortly have the choice to make this a vary valuable learning experience or just dismiss it out of hand as a rant from a grumpy old man. While it may appear that your decision will not affect me in the short term, your long-term success is nevertheless important to me. Your chances for future success in business will be indicated by your choice. Choose wisely.
You say how “our customer service department undergoing a transition, which unfortunately affected our response times” like it is an explanation rather than a confession of an epic customer service catastrophe, a damning indictment of poor management planning re the transition and complete disregard for customer satisfaction. Which is why your organisation lost me as a customer.
Then you tell me what needs to be done without providing the necessary data to do so.
Your future personal productivity and potentially your success, or lack of it, will depend in part on understanding what the customer needs in order to be able to do what they need to do and helping them obtain what they need with a minimum of wasted time and communication.
From an alternative contact at TPP I have received the EPP for 5 of my registered domain names but not that for xxxxxxxxx.xxx
Please supply this at your earliest convenience.”

In 1928, Agatha Christie’s life fell apart. Her marriage had ended, her heart was broken, and she felt completely lost. But instead of hiding away, she did something extraordinary—she packed a suitcase, bought a ticket for the Orient Express, and headed east. Alone.
Her journey took her through Istanbul’s spice-scented streets, across the deserts of Iraq, and into the ruins of ancient Ur. She went looking for peace—but what she found changed her life.
At the dig site, surrounded by sand and history, she met Max Mallowan, a young archaeologist with sharp eyes and a kind smile—fourteen years younger than her. What began as friendship soon turned into quiet love. Two years later, they married.
Their life together wasn’t glamorous—it was gentle. They drank tea on dig-site verandas, worked side by side brushing dust from relics, and wrote their notes by lamplight. Agatha even used her own face cream to clean ancient pottery.
Those years in the Middle East shaped her imagination. The deserts, bazaars, and train journeys became the heart of her stories—Murder in Mesopotamia, They Came to Baghdad, Murder on the Orient Express.
Agatha Christie didn’t just recover from heartbreak—she rewrote her life. She turned pain into adventure, loss into love, and mystery into meaning.
Sometimes, the best stories start when you decide to keep going.


I know the exact pressure it takes to crack a rib during CPR. But last Tuesday, I learned a patient’s silence can break a doctor’s soul.
His name was David Chen, but on my screen, he was “Male, 82, Congestive Heart Failure, Room 402.” I spent seven minutes with him that morning. Seven minutes to check his vitals, listen to the fluid in his lungs, adjust his diuretics, and type 24 required data points into his Electronic Health Record. He tried to tell me something, gesturing toward a faded photo on his nightstand. I nodded, said “we’ll talk later,” and moved on. There was no billing code for “talk later.”
Mr. Chen died that afternoon. As a nurse quietly cleared his belongings, she handed me the photo. It was him as a young man, beaming, his arm around a woman, standing before a small grocery store with “CHEN’S MARKET” painted on the window.
The realization hit me like a physical blow. I knew his ejection fraction and his creatinine levels. I knew his insurance provider and his allergy to penicillin. But I didn’t know his wife’s name or that he had built a life from nothing with his own two hands. I hadn’t treated David Chen. I had managed the decline of a failing organ system. And in the sterile efficiency of it all, I had lost a piece of myself.
The next day, I bought a small, black Moleskine notebook. It felt like an act of rebellion.
My first patient was Eleanor Gable, a frail woman lost in a sea of white bedsheets, diagnosed with pneumonia. I did my exam, updated her chart, and just as I was about to leave, I paused. I turned back from the door.
“Mrs. Gable,” I said, my voice feeling strange. “Tell me one thing about yourself that’s not in this file.”
Her tired eyes widened in surprise. A faint smile touched her lips. “I was a second-grade teacher,” she whispered. “The best sound in the world… is the silence that comes just after a child finally reads a sentence on their own.”
I wrote it down in my notebook. Eleanor Gable: Taught children how to read.
I kept doing it. My little black book began to fill with ghosts of lives lived.
Frank Miller: Drove a yellow cab in New York for 40 years.
Maria Flores: Her mole recipe won the state fair in Texas, three years running.
Sam Jones: Proposed to his wife on the Kiss Cam at a Dodgers game.
Something began to change. The burnout, that heavy, gray cloak I’d been wearing for years, started to feel a little lighter. Before entering a room, I’d glance at my notebook. I wasn’t walking in to see the “acute pancreatitis in 207.” I was walking in to see Frank, who probably had a million stories about the city. My patients felt it too. They’d sit up a little straighter. A light would flicker back in their eyes. They felt seen.
The real test came with Leo. He was 22, angry, and refusing dialysis for a condition he’d brought on himself. He was a “difficult patient,” a label that in hospital-speak means “we’ve given up.” The team was frustrated.
I walked into his room and sat down, leaving my tablet outside. We sat in silence for a full minute. I didn’t look at his monitors. I looked at the intricate drawings covering his arms.
“Who’s your artist?” I asked.
He scoffed. “Did ’em myself.”
“They’re good,” I said. “This one… it looks like a blueprint.”
For the first time, his gaze lost its hard edge. “Wanted to be an architect,” he muttered, “before… all this.”
We talked for twenty minutes about buildings, about lines, about creating something permanent. We didn’t mention his kidneys once. When I stood up to leave, he said, so quietly I almost missed it, “Okay. We can try the dialysis tomorrow.”
Later that night, I opened my Moleskine. I wrote: Leo Vance: Designs cities on paper.
The system I work in is designed to document disease with thousands of data points. It logs every cough, every pill, every lab value. It tells the story of how a body breaks down.
My little black book tells a different story. It tells the story of why a life mattered.
We are taught to practice medicine with data, but we heal with humanity. And in a world drowning in information, a single sentence that says, “I see you,” isn’t just a kind gesture.
It’s the most powerful medicine we have.

Brazil shows people-first food access policies can conquer hunger, after lifting over 40 million people out of food insecurity in just two years, the UN confirms. Brazil now sends a timely signal to world leaders that tackling hunger, inequality and climate crisis together is achievable and replicable – if they make the political choice to do so.
“Brazil didn’t beat hunger by chance – this took concerted political action. We did it by putting people, family farmers, Indigenous and traditional communities, and access to good local food at the center – and by including those most affected,” says Elisabetta Recine, IPES-Food panel expert, and President of the Brazilian National Food and Nutrition Security Council (Consea).
With global food insecurity high and UN hunger goals dangerously off track – amid conflict, climate shocks and a spiraling cost of living – the success of Brazil Sem Fome offers both a wake-up call and a roadmap. It was achieved not through techno-fixes or increases to yields, but people-first policies to guarantee food access. Read more here to learn how they did it without GMOs.

What is money?
Money is a medium of exchange.
The original form of exchanging one form of production for another was barter. If the person who grew grain needed some eggs, the grain farmer would swap some grain he grew for the eggs he needed.
This is obviously bulky and not very flexible. You would need a lot of eggs to buy a cow!
So money was invented as a more convenient method of exchange than barter but the original purpose of money remains useful and valid, to be a means of exchange for valuable production.
The tool of money has had other purposes or uses assigned to it, a storage of wealth, a means of speculation, a tool of control etc.
It has also been debased by governments printing more currency than there are goods and services in circulation, resulting in inflation.
Why do people come together?
Essentially, for exchange. That exchange can be in the form of communication, friendship, spousal support, or the exchange of goods and services.
What is government?
Sane government is a group of individuals conducting operations calculated to provide a safe, stable environment for its own population and its neighbours’ populations to live safely, freely, produce and trade.
Where a group purporting to be a government does anything other than this then it is not actually being a government but something else entirely.
Looking at their actions and products, not their words, you will be able to adjudicate the ‘something else’ that most governments are being.
If a government is taxing their citizens and not providing a safe, stable environment for its own population and its neighbours’ populations to live safely, freely, produce and trade, then it is closer to being a con operation or an extortion racket than a government.
And if you look around the world, at the ability of the population in a given country to live safely, freely, produce and trade, you will readily come to the conclusion that there is not a valid government out there.
I’d like this to change. But it will only change if a big enough percentage of the population know what a government should do and insist that their leaders perform those functions.
Hence this article.
So please feel free to share it.


Your spread of attention should be broader than the screen in your hand!
Click to view the video: https://www.facebook.com/share/p/19wbg9jUrS/