
We’re “At The Beginning Of The Credit Destruction Cycle”; Ed Dowd Warns
(Tom: Those who do not know history are doomed to repeat it. The economy routinely cycles through periods of boom and bust. If you know where you are in the cycle you are less likely to make decisions that turn out badly.)

Former Wall Street money manager and financial analyst Ed Dowd of PhinanceTechnologies.com warned in September we were at the “Beginning of Panic Rate Cut Cycle.” Since that prediction, the Fed has cut interest rates three times. Looks like Dowd called it correctly.
What is working are precious metals, especially gold. Dowd does not see gold losing its shine anytime soon. Dowd says,
“If we get any kind of credit crisis, gold may get sold temporarily where people sell what they can, but not what they want. Long term, gold looks like it’s going to $10,000 an ounce on the charts by 2030. Everything is conspiring fundamentally and technically to lead us that way. They made gold a Tier 1 asset.
That makes gold money again in the banking system. . .. I would not get scared out of my physical gold position anytime soon.”
https://www.zerohedge.com/markets/were-beginning-credit-destruction-cycle-ed-dowd-warns
Is Your Failure to Plan Killing You Slowly?

Well, perhaps not deliberately, but by omission?
You may or may not have heard the saying, “If you fail to plan you are planning to fail.”
This has direct relevance in so many areas of life it is well worth a discussion with those about whom you care, like I am doing with you!
Finances is the field where I first heard the saying. It’s about 50 years ago now that I first heard “of any 100 people aged 25 now, by the time they get to age 65, 1 will be rich, 4 will be independently wealthy, 5 will be working still, 27 will be dead, 63 will be broke.” (source: ABS 1992 Census).
Productivity was the field to which I had already found that principle most applicable in daily life. If I started the day with a list of what I wanted to accomplish for the day I was invariably more productive than if I failed to do so.
I became even more aware of exactly how important is this principle after starting Healthelicious Foods. The more I learned about the enormous variations in daily energy levels, mental clarity, continued good health and life-span consequent upon our dietary and lifestyle choices and how ill informed most of us are, the more I realised you cannot effectively plan with inadequate knowledge. Which is why I encourage you to become far more informed with the best information I have accumulated over the last 17 years. https://howtolivethehealthiestlife.com/
Even having that knowledge, you still need to put it into effect. And this can be difficult. There are many external factors that apply continuous pressure to eat and drink differently than optimum. I don’t need to tell you about them. Most people experience them every day.
Which brings me to another very applicable piece of advice from my past, “If you have a problem, make it a procedure.”
For instance you may have heard the new saying, “Sitting is the new smoking.” referring to the fact that sitting for six hours or more a day is very damaging to your health. (As is standing in the one spot, as do some shop assistants.)
Well, if that is the problem, what is the procedure I can implement as a solution? For me it is a little app called BreakTaker that I downloaded and installed on my desktop. I set it to pop up every ten minutes to remind me to stand up. That is apparently as little as it takes to counter the effects of extended sitting.
With getting the best nutrition into your body to sustain a higher daily energy level, my solutions are my food bars and nutrition powders. My nutrition powders can be taken straight with water or mixed with coconut milk or added to a smoothie. They are a super easy solution to the problem of getting a nutritional intake adequate to sustain physical energy, mental clarity in the short term and studies (and my personal experience) suggest better health outcomes longer term.
So take advantage of my many thousands of hours of data collection, ingredient sourcing and product formulation. Deliberately and with malice aforethought, plan your continued good health! Get a copy of my book at https://howtolivethehealthiestlife.com/ and pick one or more of my nutrition powders at https://www.greenspowders.com.au
Clear That ‘Something Behind The Scenes Is Breaking’ Holter Warns, We’re Headed For A Derivative Meltdown
Financial writer and precious metals expert Bill Holter (aka Mr. Gold) said at the beginning of November that there was “more risk in the financial system now than any time ever.”
There are so many ways the system can break down it’s hard to keep track, but let’s start with exploding silver prices that happened at the end of last week. Holter says,
“In a 48-hour period of time, silver was up over $5 per ounce. It’s pretty clear and pretty obvious that something behind the scenes is breaking.
We know that the lease rates have exploded. We know that the borrow rates on SLV have exploded.
We also know that in the last 5 to 7 years, silver has been in a deficit… At this point, you are looking at a 400-million-ounce deficit on an annual basis, and global production is 850 million ounces…
The rumor is somebody has put in a $20 billion order, which would mean 400 million ounces.
If that is the case, that order cannot be met, and that will create shark infested waters…
If somebody stands for delivery and it looks like it may be difficult for them to get delivery, then everybody is going to stand for delivery because they know that their contracts are worthless.”
What would happen if there is an actual failure to deliver in the silver market? Mr. Gold says,
“If that gets confirmed, then that one day you will see a huge spike, but markets won’t open after that. That will cascade. What will happen is all the COMEX contracts for both silver and gold will default.
That will spill over to the rest of the CME (Chicago Mercantile Exchange). It has contracts on US Treasuries and stocks. They have contracts on everything. If the silver contracts blow up and the gold contracts blow up, how much confidence are you going to have on pork bellies or stocks…
The derivative market is $2 quadrillion. In the future, you are going to measure your wealth by how many ounces of silver and how many ounces of gold you own…
Once you get a failure to deliver, you will get a Mad Max scenario. Failure to deliver will melt down all derivatives.
The world runs on credit, and credit runs on faith. If you break faith, then you have a real problem in the financial markets and the real economy.”
In closing, Holter warns, “The problem is there is very little collateral left. Everything has been borrowed against already.”
Holter is not alone in his thinking about huge risk in the system. It appears billionaire investors Jeff Gundlach and Ray Dalio agree with Holter, and they are warning of liquidity problems. For the first time in their successful careers, they are both buying physical gold.
On a total system stopping derivative meltdown, Holter says, “Most people think it is not possible, and it can’t happen. Mathematically, a meltdown in derivatives that melts everything down is coming. It’s over. Mathematically, it’s over.”
There is much more in the 41-minute interview.
Join Greg Hunter of USAWatchdog as he goes One-on-One with financial writer and precious metals expert Bill Holter/Mr. Gold as the risk in the financial system increases for 12.2.25.
America’s Feast-or-Famine Reality… When $100,000 Feels Like Poverty by Matt Smith

As an entrepreneur, my income has always been feast or famine. For years at the start of a new company, I would earn literally nothing. Now sure, employees had to be paid, and all the business had to move forward, but I took no compensation.
I survived on savings. Luckily I had some. Made from the years of feast. If there’s one thing that makes it hard for most people to be entrepreneurs, it’s this “feast or famine” income volatility. (Still worth it.)
During the COVID hysteria and seeing what’s coming, I decided to totally upend my life. For the first four years and up until fairly recently, I was in a period of personal income famine.
Encouraged by Doug, we launched a few new businesses, including our paid investment newsletter at CrisisInvesting.com. Things have improved. I wouldn’t call it a feast, but it’s enough to cover three hots and a cot.
What Is a Livable Income Today?
How much do you really need to make to live a reasonably prosperous life?
In our trips back to the U.S., I would often comment to my wife: “I don’t know how people can afford any of this.” Prices had gone up so much on virtually everything you can imagine, from food to housing, car insurance, health insurance. It’s insane. Insane enough that I started saying no to travel or new purchases I never would’ve given two seconds’ thought to before.
Admittedly, I’m in a position where these prices are much more of an irritant than a real impediment to my life. But I have eyes and a heart. I look around, I see what’s happening, and I’m worried. I’m worried not for myself, but for the fabric of society itself and all the individuals that are trapped. These individuals include not just random strangers, but friends and family, people I love. From my mom and dad who are retired and in poor health but who worked hard their whole lives. To my siblings whose careers are at risk of the shaky economy and who are being slowly subsumed by the steadily rising prices of all things.
Two years ago, while in the US, I thought, “how are people earning less than $100,000 a year making ends meet.”
A hundred grand is, or at least was, a lot of money. You were in a privileged status to have that kind of earnings power. And yet today, you can earn a hundred grand and be on the cusp of legitimate poverty.
Macro strategist Michael Green made this clear in his recent essay, “Part One: My Life as a Lie — How a Broken Benchmark Quietly Broke America.” I strongly encourage you to read it.
Michael wanted to know more about Americans’ poverty statistics. Perhaps he’d been asking himself many of the questions I had. How are people making it? What he discovered is shocking and disturbing, but totally believable.
According to Uncle Sam, if you’re a family of four earning $30,000 a year, you are living below the poverty line. If you’re above that line, theoretically, you’re doing okay. Not great, but you can survive. As Michael demonstrates, that simply is not true. In fact, it takes a lot more income to stay out of poverty in America today.
As a general rule, when you see a statistic, figure out how it’s calculated. That’s what Michael Green did here, and he learned that the official poverty line is calculated based upon a 1963 formula developed by Mollie Orshansky, an economist at the Social Security Administration.
The government estimated the cost of basic food diet for a family. In 1963 households spent 1/3 of their income on food. From there, the formula multiplied that amount by three to account for other living expenses. The formula looks like this: (Food cost in 1963) * 3 + CPI = Poverty line.
For 2024 that number is $31,200.
As Michael says:
“For 1963, that floor made sense. Housing was relatively cheap. A family could rent a decent apartment or buy a home on a single income, as we’ve discussed. Healthcare was provided by employers and cost relatively little (Blue Cross coverage averaged $10/month). Childcare didn’t really exist as a market—mothers stayed home, family helped, or neighbors (who likely had someone home) watched each other’s kids. Cars were affordable, if prone to breakdowns. With few luxury frills, the neighborhood kids in vo-tech could fix most problems when they did. College tuition could be covered with a summer job. Retirement meant a pension income, not a pile of 401(k) assets you had to fund yourself. The food-times-three formula was crude, but as a crisis threshold—a measure of “too little”—it roughly corresponded to reality. A family spending one-third of its income on food would spend the other two-thirds on everything else, and those proportions more or less worked. Below that line, you were in genuine crisis. Above it, you had a fighting chance.
But everything changed between 1963 and 2024.”
So what’s changed? Housing is now incredibly expensive. Healthcare has become the largest household expense for many families. Childcare ballooned into a $70b industry and a huge expense for families with children. College went from affordable to where now the average of a four-year degree might cost you the net worth of the median American household.
But that’s not all, the requirement for a second income became mandatory in order to provide the standard of living that we were able to achieve before. But a second income means secondary costs. It means two cars become a requirement which means even more insurance. And who’s going to watch the children while both parents are at work? That’s where the $70 billion a year child care industrial complex comes in, consuming a huge portion of American family budgets.
All these new costs are like the price of admission to the American economy and have fundamentally changed the composition of household spending since 1963. The one upside, I guess, is that food costs are no longer a third of household spending. For most families, it’s just 5 to 7 percent. While housing is 35 to 50%, health care takes 20%, and child care can eat 20 to 40% of a family’s budget.
word-image-68599-1.png
And so we get to the problem with that poverty line model created in 1963. Michael puts it this way:
“If you keep Orshansky’s logic—if you maintain her principle that poverty could be defined by the inverse of food’s budget share—but update the food share to reflect today’s reality, the multiplier is no longer three.
It becomes sixteen.
Which means if you measured income inadequacy today the way Orshansky measured it in 1963, the threshold for a family of four wouldn’t be $31,200.
It would be somewhere between $130,000 and $150,000.
And remember: Orshansky was only trying to define “too little.” She was identifying crisis, not sufficiency. If the crisis threshold—the floor below which families cannot function—is honestly updated to current spending patterns, it lands at $140,000.
What does that tell you about the $31,200 line we still use?
It tells you we are measuring starvation.”
Since the official poverty line for a family of four is $31,200 and the median income is roughly $80,000, we’re led to believe that a family that’s earning 80k a year is doing fine. Or at least surviving, as a stable middle class family.
But as Michael demonstrates above, a family of four living with $80,000 a year would in fact be living in deep poverty according to 1963 methodology.
Yesterday I talked to a friend whose family income was $160,000 a year. They’re living right on the financial edge. Have they made some bad financial decisions? Yes. Did they take on debt they shouldn’t have? Yes. But they are not living large. And there is always this feeling that they are on the brink of falling down.
Ask yourself, does it make more sense, based upon your personal experience, that $140,000 a year in America today is the actual poverty line and living below that line puts you at risk of poverty and destitution? Above that like you’re more likely to be reasonably secure.
Michael’s analysis didn’t stop with updating the 1963 methodology to today’s reality. He went further:
“I wanted to see what would happen if I ignored the official stats and simply calculated the cost of existing. I built a Basic Needs budget for a family of four (two earners, two kids). No vacations, no Netflix, no luxury. Just the ‘Participation Tickets’ required to hold a job and raise kids in 2024.
Using conservative, national-average data:
Childcare: $32,773
Housing: $23,267
Food: $14,717
Transportation: $14,828
Healthcare: $10,567
Other essentials: $21,857
Required net income: $118,009
Add federal, state, and FICA taxes of roughly $18,500, and you arrive at a required gross income of $136,500.
This is Orshansky’s ‘too little’ threshold, updated honestly. This is the floor.”
According to Michael, families are in a trap. To reach the median household income of $80,000, most families need two earners. But the moment you add a second earner to chase that income, you trigger the child care expense. And that child care expense is crushing. Roughly $32,000 a year.
In practice, the second earner is working to pay the stranger watching their children so they can go to work in some soul-crushing job merely to earn an extra $1,000 to $2,000 a month.
In two different models, updating the 1963 methodology for today’s household food-share percentages puts the poverty threshold at $130,000 to $150,000 a year. The second, a line item of reasonable expenses calculated by Michael gets us to $135,000 a year.
I found his analysis extremely convincing and spent a portion of our Crisis Investing VIP call last Monday discussing it with the group. I was looking for pushback from the dozens of people on the call. I got none. They all agreed. The real poverty line in America is $140,000 a year.
In his article, Michael Green goes on to explain some justification for numbers he uses to calculate the gross income needs and provides plenty of backup for his numbers. If anything, he’s being conservative.
The Cost of Participation
In addition, he makes the point that the cost to simply participate in the economy is far higher than is estimated.
He uses the example of the hedonic lie, why a phone costs $200, not $58. He says to function in a 1955 society, to have a job, call a doctor, and be a citizen, you needed a telephone line. That participation ticket cost $5 a month. Adjust it for standard inflation, that $5 should be $58 today. But he says you cannot run a household in 2024 on a landline. To function today, to two-factor authenticate your bank account, to answer work emails, to check your child’s school portal, which is now digital only, you need a smartphone plan and home broadband. So today, that cost of participation for a family of four is not $58, it’s at least $200 a month. Quite the “upgrade.”
He goes on to cover the skyrocketing health care costs, which in 1955 were $10 a month or $115 adjusted for inflation. But today, the average family’s premium is over $1,600 a month, which is four times the rate of inflation.
Up until very recently, I maintained health insurance for my family, even though we hadn’t been to the U.S. in well over a year and rarely used insurance at all. But that insurance cost me nearly $3,000 a month. I cancelled it and saved myself a bundle.
Insurance must be one of the biggest scams out there. $3,000 a month for health insurance I never used, and if I did, the deductibles would be at least $10,000. And car insurance, after decades and decades of paying at least $10,000 a year in auto insurance for all my vehicles. I never had a single claim. And yet, even this year, for my cars in storage in the U.S., my insurance went up.
Taxes, too, are a requirement of participation in the economy. In 1955, the Social Security tax was 2% on the first $4,200 of income. The maximum contribution was $84 a year. Adjusted for inflation, that’s about $960. But today, a family earning the median $80,000 pays over $6,100. That’s six times the rate of inflation.
Taxes, insurance, child care, the fact that the median car in America sells for over $50,000, car insurance, cell phones, and housing expenses consuming 35% to 50% of income—these are the costs of participation, the entrance fee you must pay simply to earn a living and maybe, just maybe, reach escape velocity someday.
For a median family, the “Cost of Participation” in the economy is roughly $50,000 a year.
The Broken Welfare System
Michael goes on to explain the sinister ways in which the welfare system locks people in to certain levels of income and makes it virtually impossible for them to escape.
“The family earning $65,000—the family that just lost their (childcare) subsidies and is paying $32,000 for daycare and $12,000 for healthcare deductibles—is hyper-aware of the family earning $30,000 and getting subsidized food, rent, childcare, and healthcare.
They see the neighbor at the grocery store using an EBT card while they put items back on the shelf. They see the immigrant family receiving emergency housing support while they face eviction.
They are not seeing ‘poverty.’ They are seeing people getting for free the exact things that they are working 60 hours a week to barely afford.”
Like it or not, we’re motivated by financial incentives. If you’re earning $30,000 a year and getting subsidized food, rent, child care, and health care, and you choose to put your nose to the grindstone and increase your income by 25% to, say, $40,000, the loss of benefits would actually end up costing you $200. A $10k raise equals a $200 loss.
And it gets worse from there. If through great effort you can push your income up from $30,000 to the $65,000 level, you lose the vast majority of benefits ending up worse off on a net basis.
So here you are at $65,000, well below the median and far, far below the real poverty line in America and taking home an income that would generate the same rewards as earning just $30,000/yr and collecting the benefits from Uncle Sam.
102,500,000 Americans Opted Out
As Michael points out, this should dispel your curiosity about why workforce participation rates are so shockingly low in America today. This is a measure of the working age population that is not employed and not actively looking for work. That’s 36% of the working-age population in America who are not employed and not even looking for a job. Over 100 million people.
It’s easy to scorn these people as freeloaders. But the fact is, maybe they’ve just done the math, and working harder just isn’t worth it. The bar they have to exceed is seen as too high, too out of reach. The $50,000 ticket to participate in the economy? Unachievable in their minds.
When will it become clear that the system is broken? This system which most of us are sending our kids into is setting them up to fail. Personally, I’m not sending my kids into this system. We’re following The Preparation.
The Real Poverty Line (And Why You Feel Poor)
Wrapping up with the great Michael Green again:
“The real poverty line—the threshold where a family can afford housing, healthcare, childcare, and transportation without relying on means-tested benefits—isn’t $31,200.
It’s ~$140,000.
Most of my readers will have cleared this threshold. My parents never really did, but I was born lucky — brains, beauty (in the eye of the beholder admittedly), height (it really does help), parents that encouraged and sacrificed for education (even as the stress of those sacrifices eventually drove my mother clinically insane), and an American citizenship. But most of my readers are now seeing this trap for their children.
And the system is designed to prevent them from escaping. Every dollar you earn climbing from $40,000 to $100,000 triggers benefit losses that exceed your income gains. You are literally poorer for working harder.
The economists will tell you this is fine because you’re building wealth. Your 401(k) is growing. Your home equity is rising. You’re richer than you feel.”
Editor’s Note: If Michael Green is right—and if your own experience tells you he is—then simply “working harder” inside this rigged system is not a plan, it’s a slow bleed.
Here’s Why Smart Parents Are Skipping College and Choosing This Instead

For the past few years, I’ve been on a journey that started with a single, terrifying question…
My son, Maxim, was 18. He’d just finished high school (home school), and he had no idea what to do next.
And frankly, neither did I.
The default path we’ve all been sold—go to college, get a degree, get a job—felt broken. It felt like a trap.
Rising costs, ideological indoctrination, and degrees that no longer guarantee competence or opportunity… it was clear that modern academia had failed.
And now, with the exponential rise of AI, going to college has become the single worst financial decision a young person could make today.
Think about it. By the time a freshman graduates in four years, AI will have completely disrupted the global workforce. They’ll be spit out into an even more AI-dominant world in 2029, saddled with $150,000 in debt, maybe more.
They’d be completely screwed.
So, what’s the alternative?
That’s the question that led my son and me, along with my mentor, the legendary Doug Casey, to create “The Preparation.”
It’s a 4-year process, a “right of passage,” that replaces classroom memorization with real-world experiences. It’s designed to build virtue, values, skills, connections, and confidence in a young man or woman to navigate an increasingly unstable and unclear future.
And as my friend Mike Dillard so eloquently put it, “It’s fucking brilliant.”
Instead of turning someone into a specialist with a singular career path, The Preparation is designed to turn them into a “generalist” with the knowledge, skills, real world experience and the contacts needed to adapt to a rapidly changing world.
Over the past two years, Maxim has been pioneering this model. He’s…
•Gotten his EMT or Emergency Medical Technician license…
•Worked as an apprentice to an Uruguayan gaucho…
•Worked with a geophysics crew for a gold exploration company…
•Learned how to sail in the Falkland Islands…
•Started an agricultural drone business…
•He as even learned to fly a plane…
And that’s just scratching the surface.
He’s done all of this by the age of 20.
This process is providing him with a lifetime of real-world experiences, contacts, and opportunities that most adults will never see. And the best part? He’s getting paid along the way.
But don’t just take my word for it. The response from people I deeply respect has been overwhelming.
James Altucher, the bestselling author of “Choose Yourself,” called it “mandatory listening (and reading)” and said, “This is exactly what young people should do now instead of college.”
Tom Woods, the NY Times bestselling author, said, “When I read The Preparation, my jaw was on the floor. I thought: this is exactly what young men need today. It’s practical, brilliant, and long overdue.”
And Glenn Beck dedicated an entire episode of his podcast to it, titled “How to Make Men DANGEROUS Again.”
Ultimately, your child’s education isn’t about what they learn. AI can teach them anything they want to know.
It’s about who they become.
Will they become another beer-drinking frat-boy, saddled with debt and stepping into a world that doesn’t need them?
Or will they become a true renaissance man or woman, capable of adapting to a world that needs their adventurous, adaptable spirit, and real-world experience?
If you have a child or grandchild, or know any young person trying to find their way, here are three things you can do right now:
1. Buy a copy of “The Preparation” here on Amazon. https://www.amazon.com/dp/B0FLRKZCKL
2. Subscribe to Maxim’s email newsletter to follow his journey as he documents this process. https://www.maximsmith.com/
3. Watch the fantastic interview with Glenn Beck here.
https://www.youtube.com/watch?v=FsHENFPGXF8
This is more than a book. It’s a new path forward.
I hope you’ll join us.
Quote of the Day
“Then let us all do what is right, strive with all our might toward the unattainable, develop as fully as we can the gifts God has given us, and never stop learning.” – Ludwig van Beethoven (1770 – 1827)
“I’ve Never Seen Anything Like This”: One Bullion Dealer Sees A Rupture In Gold And Silver Markets
When silver surged to multi-year highs, veteran bullion dealer Andy Schectman didn’t see just another price move—he saw a rupture in the foundation of the global metals market.
In a wide-ranging interview last week, Schectman argued that what’s happening now represents the physical market finally “calling the bluff” of decades of paper manipulation.
“I’ve never seen anything like this,” he began, emphasizing that this was not mere volatility. “Backwardation… shows extreme delivery stress… It’s the market exposing the shortages of physical silver, the frailty of the paper promises.”
For Schectman, “backwardation”—when spot prices exceed futures prices—isn’t just a technical quirk. It’s the alarm bell that the supply of real metal is running thin. He believes the era when investors could comfortably rely on “paper silver” derivatives is ending.
“People have accepted paper promises for a very long time and I think that’s coming to an end,” he said. “This is decisively bullish for silver and other precious metals.”
When asked what’s actually driving this rupture, Schectman pointed to signs of stress that only appear when market structures break down. Spot prices are now higher than future delivery prices—something, he said, “very rare” in silver and “a signal of desperate demand.” Lease rates in London, normally a fraction of a percent, “jumped up over 39%.” The picture he painted was one of panic beneath the surface.
“In London they have a 140 million ounce float, yet they’re trading 600 million ounces a day… There’s over two billion ounces in paper claims out there on a float of 140 million.”
In Schectman’s view, London is the epicenter of a quiet crisis, where years of “rehypothecation”—multiple claims on the same bars—are being exposed. “It’s being called under the carpet,” he warned.
Pressed on what happens when this paper structure breaks, he compared it to a run on a bank. When short sellers can’t find metal to deliver, and borrowing costs soar, margin calls start hitting.
“You’re beginning to see margin calls… they’re not able to get the silver to cover their position,” he said. “That’s when things begin to get very, very, very interesting.”
How Civilizations Fail
A lesson in productivity, or lack of it
This is how people fail, organisations wither and die and civilizations vanish from view. The individuals are not able to quickly and efficiently perform the functions of their job thus wasting their own time, the time of their colleagues and customers and thus take too long to produce a product and lose business.
When you register a domain name you have a choice of which Registrar to use.
I have used TPP Wholesale to register Australian domain names and GoDaddy for my .com domains. I will no longer.
Nearly 50 days ago I submitted a support request to TPP as I needed to change details on one of my Australian domains.
Twice I received an email saying they acknowledge receipt of my request, apologised for the delay and will get back to me.
Instead of supplying the answer to my request R at TPP asked to confirm if it was still required.
“Hi Thomas,
I was reviewing the last ticket that you have submitted handled by the previous support representative. It seems that this was left on pending status. Our Apologies.
Given the delay, can you confirm if this issue has been resolved yet? If not, kindly provide details of your concern. In the meantime, I will set the ticket to waiting for response status, if there are any further outstanding issues please do reply and I will be attending to your enquiry.
Again, we sincerely apologise for any inconvenience.
Kind regards,
R”
I replied,
“G’day R,
You may tell your supervisor that taking 47 days to respond (not resolve, merely respond for additional data) to my support request was the single worst support incident I have experienced in my entire 73 years. It has caused me to make the decision to move my business elsewhere.
Please provide the necessary information to migrate my 6 domain names currently registered with you to another registrar.”
R replied, “The delay was due to our customer service department undergoing a transition, which unfortunately affected our response times. We understand how important timely support is, and we regret that this situation impacted your experience. Please be assured that we are already addressing the issue and improving our processes to ensure faster responses moving forward.
We understand if you would like to proceed transfer your domains to another registrar. The domain transfer will begin with your new registrar by supplying them with your domain transfer password (EPP, auth-code or domain password). Once the transfer has been initiated by the new registrar, a notification will be sent to the registrant contact email address which the registrant needs to confirm the transfer.”
without providing the EPP necessary to do so. I responded.
“G’day R,
I am going to be very honest and very blunt. You will shortly have the choice to make this a vary valuable learning experience or just dismiss it out of hand as a rant from a grumpy old man. While it may appear that your decision will not affect me in the short term, your long-term success is nevertheless important to me. Your chances for future success in business will be indicated by your choice. Choose wisely.
You say how “our customer service department undergoing a transition, which unfortunately affected our response times” like it is an explanation rather than a confession of an epic customer service catastrophe, a damning indictment of poor management planning re the transition and complete disregard for customer satisfaction. Which is why your organisation lost me as a customer.
Then you tell me what needs to be done without providing the necessary data to do so.
Your future personal productivity and potentially your success, or lack of it, will depend in part on understanding what the customer needs in order to be able to do what they need to do and helping them obtain what they need with a minimum of wasted time and communication.
From an alternative contact at TPP I have received the EPP for 5 of my registered domain names but not that for xxxxxxxxx.xxx
Please supply this at your earliest convenience.”
Pareto Principle

The video provides a project management technique on how to spot where to focus your efforts. I came across the principle in sales management where often 80% of your results will be produced by 20% of your sales force yet 80% of your time is usually spent on the 80% of sales people who only produce 20% of the results.
Finish reading: https://www.youtube.com/watch?v=3-BRXZcMOeI
