How Civilizations Fail

A lesson in productivity, or lack of it

This is how people fail, organisations wither and die and civilizations vanish from view. The individuals are not able to quickly and efficiently perform the functions of their job thus wasting their own time, the time of their colleagues and customers and thus take too long to produce a product and lose business.

When you register a domain name you have a choice of which Registrar to use.

I have used TPP Wholesale to register Australian domain names and GoDaddy for my .com domains. I will no longer.

Nearly 50 days ago I submitted a support request to TPP as I needed to change details on one of my Australian domains.

Twice I received an email saying they acknowledge receipt of my request, apologised for the delay and will get back to me.

Instead of supplying the answer to my request R at TPP asked to confirm if it was still required.

“Hi Thomas,

I was reviewing the last ticket that you have submitted handled by the previous support representative. It seems that this was left on pending status. Our Apologies.

Given the delay, can you confirm if this issue has been resolved yet? If not, kindly provide details of your concern. In the meantime, I will set the ticket to waiting for response status, if there are any further outstanding issues please do reply and I will be attending to your enquiry.

Again, we sincerely apologise for any inconvenience.

Kind regards,
R”

I replied,

“G’day R,

You may tell your supervisor that taking 47 days to respond (not resolve, merely respond for additional data) to my support request was the single worst support incident I have experienced in my entire 73 years. It has caused me to make the decision to move my business elsewhere.

Please provide the necessary information to migrate my 6 domain names currently registered with you to another registrar.”

R replied, “The delay was due to our customer service department undergoing a transition, which unfortunately affected our response times. We understand how important timely support is, and we regret that this situation impacted your experience. Please be assured that we are already addressing the issue and improving our processes to ensure faster responses moving forward.

We understand if you would like to proceed transfer your domains to another registrar. The domain transfer will begin with your new registrar by supplying them with your domain transfer password (EPP, auth-code or domain password). Once the transfer has been initiated by the new registrar, a notification will be sent to the registrant contact email address which the registrant needs to confirm the transfer.”

without providing the EPP necessary to do so. I responded.

“G’day R,

I am going to be very honest and very blunt. You will shortly have the choice to make this a vary valuable learning experience or just dismiss it out of hand as a rant from a grumpy old man. While it may appear that your decision will not affect me in the short term, your long-term success is nevertheless important to me. Your chances for future success in business will be indicated by your choice. Choose wisely.

You say how “our customer service department undergoing a transition, which unfortunately affected our response times” like it is an explanation rather than a confession of an epic customer service catastrophe, a damning indictment of poor management planning re the transition and complete disregard for customer satisfaction. Which is why your organisation lost me as a customer.

Then you tell me what needs to be done without providing the necessary data to do so.

Your future personal productivity and potentially your success, or lack of it, will depend in part on understanding what the customer needs in order to be able to do what they need to do and helping them obtain what they need with a minimum of wasted time and communication.

From an alternative contact at TPP I have received the EPP for 5 of my registered domain names but not that for xxxxxxxxx.xxx

Please supply this at your earliest convenience.”

Agatha Christie

Agatha Christie

In 1928, Agatha Christie’s life fell apart. Her marriage had ended, her heart was broken, and she felt completely lost. But instead of hiding away, she did something extraordinary—she packed a suitcase, bought a ticket for the Orient Express, and headed east. Alone.

Her journey took her through Istanbul’s spice-scented streets, across the deserts of Iraq, and into the ruins of ancient Ur. She went looking for peace—but what she found changed her life.

At the dig site, surrounded by sand and history, she met Max Mallowan, a young archaeologist with sharp eyes and a kind smile—fourteen years younger than her. What began as friendship soon turned into quiet love. Two years later, they married.

Their life together wasn’t glamorous—it was gentle. They drank tea on dig-site verandas, worked side by side brushing dust from relics, and wrote their notes by lamplight. Agatha even used her own face cream to clean ancient pottery.

Those years in the Middle East shaped her imagination. The deserts, bazaars, and train journeys became the heart of her stories—Murder in Mesopotamia, They Came to Baghdad, Murder on the Orient Express.

Agatha Christie didn’t just recover from heartbreak—she rewrote her life. She turned pain into adventure, loss into love, and mystery into meaning.

Sometimes, the best stories start when you decide to keep going.

Kangaroo Joey

Kangaroo Joey

Imagine being born the size of a jellybean and then crawling blindly to safety. For the newborn red kangaroo in Australia, this is just the first few minutes of life.

This tiny creature, barely an inch long, emerges after only about 34 days of gestation. He is translucent, blind, hairless, and looks more like a little worm than a kangaroo.

Instinct alone guides him on a dangerous journey. Using only his small forelimbs, he must climb through his mother’s thick fur to reach the safety of her pouch.

This difficult climb can take around three minutes. It is a slow and perilous trip, and any fall would be the end of him.

Once inside the pouch, he latches onto a nipple, which swells in his mouth to keep him securely attached. He will not leave the pouch again for many months.

He will spend the next six to eight months developing inside this warm, safe nursery, eventually growing into a recognizable joey ready to see the world.

It is an amazing process to consider. The little guy goes from being completely helpless to a young kangaroo preparing to explore the outback.

This unique reproductive strategy is what sets marsupials apart, a design perfectly suited for the often harsh Australian environment.

Sources: Australian Museum, American Museum of Natural History, World Animal Protection

Second Hand Lions

Second Hand Lions

Secondhand Lions (2003) is one of those rare films that sneaks up on you with its quiet magic and ends up staying in your heart forever. Directed by Tim McCanlies, this nostalgic coming-of-age story blends humor, tall-tale adventure, and tender wisdom in a way that feels timeless.

The story follows Walter (Haley Joel Osment), a shy, lonely boy sent to live with his two eccentric great-uncles—Hub (Robert Duvall) and Garth (Michael Caine)—on a dusty Texas farm in the 1960s. At first, the men seem gruff and impossible, more comfortable firing shotguns than showing affection. But over the course of one unforgettable summer, Walter learns their secrets: whispered legends of treasure, a great lost love, wild adventures in Africa, and a code of honor that still guides their lives.

What he discovers isn’t just the truth about his uncles’ past—it’s a new way of seeing the world. In their rough-edged way, Hub and Garth teach him about courage, loyalty, and the importance of living a life worth remembering. And in return, Walter gives them something they never expected: a chance to be family again.

What makes Secondhand Lions so beloved is its balance of whimsy and honesty. Robert Duvall and Michael Caine are unforgettable as the crusty old men with hearts of gold, while Haley Joel Osment delivers one of his most heartfelt performances. Together, they remind us that storytelling—whether fact or fiction—has the power to shape who we are.

It’s a film about legacy, about believing in the impossible, and about finding love and honor in unlikely places. Equal parts funny, touching, and inspiring, Secondhand Lions remains a comfort watch—a story that makes you laugh, makes you cry, and makes you believe that even the wildest tales hold a kernel of truth.

Operation Beluga

Operation Beluga

In December 1984, a group of 3,000 beluga whales were trapped by ice in the Chukchi Sea, near Russia. The whales were confined to small open water ponds surrounded by thick, impassable ice up to 3 m thick in some areas.
Without access to larger areas of the ocean, the whales had difficulty breathing and were at risk of dying. To help rescue them, an icebreaker named Admiral Makarov was brought in, equipped with a specially reinforced ice-breaking hull. The ship attempted to take the whales to safety by breaking the ice, but the belugas initially refused to follow.
When the crew began playing classical music like Tchaikovsky over the ship’s speakers, the whales finally began to follow the Makarov through the narrow open-water channel. This allowed 2,000 whales to reach the unfrozen ocean after a journey of almost 100 miles.
The successful rescue effort lasted several days and was later dubbed Operation Beluga. It was a massive undertaking that involved several countries, including the Soviet Union, the United States, Canada, and Japan.
Text credit: Irregular Earth

Dr Berg On Hospital Food

Dr Berg On Hospital Food

An Australian doctor observed similarly. His origination? Most people check out of hospital more malnourished than when they were admitted!
And this matches my story. When I was about 60 I had keyhole surgery for a hernia. Nothing to eat from 10 pm the night before till I came out of the anesthetic about lunchtime the following day. Ravenous!
I asked my wife to get me something to eat. She came back with two white bread and cheese sandwiches. I inhaled them. Of course they did absolutely nothing to quell my hunger so she went to the cafeteria, looking for something healthier.
The best they had was a sausage roll!

Horseshoe Crab

Horseshoe Crab

Fossils show the horseshoe crab’s brain has barely changed since the Carboniferous. Its body plan was perfected so early it needed no reinvention.
A creature that outlived dinosaurs still thrives, unchanged, after 450 million years.

Kevin Costner in Dances with Wolves

Kevin Costner in Dances with Wolves

When Dances with Wolves was first conceived, very few believed it would ever see the light of day, let alone become a cinematic milestone. Kevin Costner, then better known as an actor than a director, took a huge gamble by making it his directorial debut. What is less known is how close the film came to being released entirely in Lakota with subtitles. Costner was adamant about authenticity, and the Lakota elders on set encouraged the use of their language. Studio executives feared audiences would reject it, but Costner fought for the vision. The final cut blended English and Lakota, creating a rare cultural depth that became one of the movie’s hallmarks.

Another fascinating detail lies in the work of Graham Greene, who played Kicking Bird. Greene immersed himself so deeply in his role that even off-camera, he continued speaking Lakota with tribe members. His dedication impressed the cultural advisers on set, who remarked that Greene’s commitment elevated the authenticity of the entire production. Many of the Sioux cast members were not trained actors, yet their natural presence and cultural knowledge helped ground the film in reality.

The legendary buffalo hunt sequence nearly collapsed before shooting. The production had secured more than 3,500 trained buffalo, but a last-minute logistical mishap put the entire scene at risk. Without hesitation, Costner personally financed part of the transport, ensuring the sequence went forward. This gamble paid off—the hunt became one of the most iconic and visually stunning moments in the film.

What makes these behind-the-scenes stories remarkable is how they reflect the spirit of the movie itself: perseverance, respect for culture, and an unwavering belief in storytelling. Against countless obstacles, Dances with Wolves became not only a box office triumph but also a landmark in how Native American life was portrayed on screen, blending artistry with authenticity in a way few films had dared before