{"id":255,"date":"2008-04-10T09:20:41","date_gmt":"2008-04-10T09:20:41","guid":{"rendered":"http:\/\/thomaslgrimshaw.com\/tomsblog\/2008\/04\/10\/australians-want-whats-bad-for-them-biometrics\/"},"modified":"2024-07-18T06:25:15","modified_gmt":"2024-07-17T20:25:15","slug":"australians-want-whats-bad-for-them-biometrics","status":"publish","type":"post","link":"https:\/\/www.tomgrimshaw.com\/tomsblog\/?p=255","title":{"rendered":"Australians want what&#8217;s bad for them: Biometrics"},"content":{"rendered":"<div class=\"c-pageArticleSingle_leftRail sm:u-col-2 md:u-col-6 lg:u-col-3\">\n<div class=\"c-innovationIndexTrends c-innovationIndexTrends-widget\">\n<div class=\"c-innovationIndexTrends_trendsContainer\">\n<div class=\"c-innovationIndexTrends_labels\">\n<div class=\"c-innovationIndexTrends_labelItem u-grid-columns\"><\/div>\n<\/div>\n<p><span style=\"font-size: 1rem;\">Australians would prefer to use voice biometrics rather than PIN and password verification to prove their identity \u2014 but security experts warn biometrics exposes consumers to even greater risk.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"article-58efb369-2f48-11e4-9e6a-00505685119a\" class=\"c-pageArticleSingle_body sm:u-col-2 md:u-col-6 lg:u-col-6\">\n<div class=\"c-articleContent\">\n<div class=\"c-ShortcodeContent\">\n<p>A study conducted by\u00a0<a class=\"c-regularLink\" href=\"http:\/\/www.zdnet.com.au\/news\/software\/soa\/Aussies-prefer-robots-to-call-centres\/0,130061733,339281452,00.htm\" target=\"_blank\" rel=\"noopener nofollow\">callcentre.net<\/a>\u00a0canvassed the attitudes of 216 Australians&#8217; towards security and authentication when interacting with call centres. According to the study, the threat of identity theft is driving demand for the introduction of voice biometric authentication processes at call centres \u2014 a process typically conducted by call centre staff.<\/p>\n<p>Forty-two percent of those surveyed said their preferred method of verification is voice biometrics, ahead of using PINs, passwords and personal history, such as mother&#8217;s maiden name, according to Dr Catriona Wallace, managing director of callcentres.net.<\/p>\n<p>&#8220;Identity theft and fraud is an issue for consumers we research. The results of this study suggest not only for younger consumer but across all age groups advanced technology such as biometric voice identification appears to be a viable and preferred option to more traditional methods such as PINs and passwords,&#8221; she said.<\/p>\n<p>The report also found conflicting attitudes towards the use of SMS messages as a second factor of authentication alongside PINs and passwords \u2014 the system in use by\u00a0<a class=\"c-regularLink\" href=\"http:\/\/www.zdnet.com.au\/news\/hardware\/soa\/SMS-two-factor-authentication-dead-in-3-years-NAB\/0,130061702,339284387,00.htm\" target=\"_blank\" rel=\"noopener nofollow\">most Australian banks<\/a>\u00a0to verify transactions over a certain amount.<\/p>\n<p>&#8220;Twenty-three percent said they were totally secure with SMS but 22 percent said they felt completely vulnerable,&#8221; Wallace told\u00a0<i>ZDNet.com.au<\/i>.<\/p>\n<p>The reason for this fear, according to Wallace, was that information sent by SMS can be easily uncovered by hackers.<\/p>\n<p>But while SMS authentication is viewed as easy to intercept, a recent proof of concept attack on biometric systems by UK security consultant, Matthew Lewis, has shown that biometric systems are similarly vulnerable.<\/p>\n<p><a href=\"https:\/\/www.zdnet.com\/article\/australians-want-whats-bad-for-them-biometrics\/\">https:\/\/www.zdnet.com\/article\/australians-want-whats-bad-for-them-biometrics\/<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Australians would prefer to use voice biometrics rather than PIN and password verification to prove their identity \u2014 but security experts warn biometrics exposes consumers to even greater risk. A study conducted by\u00a0callcentre.net\u00a0canvassed the attitudes of 216 Australians&#8217; towards security and authentication when interacting with call centres. According to the study, the threat of identity &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.tomgrimshaw.com\/tomsblog\/?p=255\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Australians want what&#8217;s bad for them: Biometrics&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,5],"tags":[],"class_list":["post-255","post","type-post","status-publish","format-standard","hentry","category-computer-tips-basic","category-general-interest"],"_links":{"self":[{"href":"https:\/\/www.tomgrimshaw.com\/tomsblog\/index.php?rest_route=\/wp\/v2\/posts\/255","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tomgrimshaw.com\/tomsblog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tomgrimshaw.com\/tomsblog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tomgrimshaw.com\/tomsblog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tomgrimshaw.com\/tomsblog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=255"}],"version-history":[{"count":2,"href":"https:\/\/www.tomgrimshaw.com\/tomsblog\/index.php?rest_route=\/wp\/v2\/posts\/255\/revisions"}],"predecessor-version":[{"id":57032,"href":"https:\/\/www.tomgrimshaw.com\/tomsblog\/index.php?rest_route=\/wp\/v2\/posts\/255\/revisions\/57032"}],"wp:attachment":[{"href":"https:\/\/www.tomgrimshaw.com\/tomsblog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=255"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tomgrimshaw.com\/tomsblog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=255"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tomgrimshaw.com\/tomsblog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}